Terms and Conditions

Everything you need to know when you buy from us.

 

Contents

 

We only accept orders when we've checked them

We confirm receipt of your order and accept it when we dispatch and notify you.

Sometimes we reject orders

We may reject orders due to stock issues, location outside the UK, or pricing errors. Refunds are issued where applicable.

We charge you when you order

You will own your product once full payment is received.

We're not responsible for delays outside our control

If delays occur, we will contact you and attempt to minimise impact. You may cancel for a refund if delays are substantial.

Products can vary slightly from their pictures

Colours and packaging may differ slightly from what is shown online.

You have a legal right to change your mind

Your legal right: You can cancel and receive a refund including standard delivery.

Our goodwill guarantee: Extended return window beyond statutory rights.

Your Legal Rights Our Goodwill Guarantee
14 days to cancel 30 days to cancel
You pay return costs You pay return costs

 

Deadline: Notify us within 30 days of delivery.

Model Cancellation Form

Email: [address]

Order number: [order number]

Description of goods:

Ordered/received: [date]

Name: [name]

Address: [address]

Signature: __________

Date: [date]

You must return goods within 30 days at your cost.

Refunds processed within 14 days using original payment method.

You have rights if there is something wrong with your product
Summary of legal rights
Up to 30 days: refund for faulty goods
Up to 6 months: full refund if not repairable
Up to 6 years: partial refund possible

 

We can change products and terms

We may make minor updates that do not affect product use.

Liability

We are not liable for unforeseeable, avoidable, or external losses.

Privacy

See our Privacy Notice

Disputes

Contact Customer Services

Other Terms
  • We may transfer the contract
  • If part is invalid, the rest still applies
  • We can enforce terms later if delayed